Shipping policy

At Smith & Company, we work hard to deliver your order quickly, safely, and with full transparency. Please review our shipping policy below for important information on how we process and ship your orders.

Processing Time

All orders are processed and prepared for shipment within 1-2 business days (Monday through Friday). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipment Area

Smith & Company currently ships to the United States of America (USA) only. We do not offer international shipping at this time.

Shipping Rates and Delivery Estimates

Smith & Company is pleased to offer Free Standard Shipping on all orders within the USA.

Shipping Option

Shipping Cost

Estimated Delivery Time

Standard Shipping

FREE

3-5 Business Days

Delivery delays can occasionally occur. The estimated delivery time is calculated from the time your package leaves our facility, not from the time you place the order.

Payment Methods Accepted

For your convenience, Smith & Company accepts a wide range of payment methods for all orders:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover, etc.)

  • UPI (Unified Payments Interface)

  • Digital Wallets (e.g., PayPal, Apple Pay, Google Pay)

  • Cash on Delivery (COD), where applicable

  • Other applicable digital payment methods

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours of receiving the email.

You can use the tracking number provided to monitor the progress of your shipment directly on the carrier's website.

Note: Please check your spam or junk folder if you do not see the confirmation email within two business days.

Damaged or Lost Packages Policy

Since we currently do not have a formal policy regarding lost or damaged packages, please observe the following guidelines:

  • Damages: If you received your order damaged, please contact us immediately at cecily@smithsoriginal.com. You will need to keep all packaging materials and damaged goods before filing a claim.

  • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with your neighbors or apartment office first. Then, contact the shipping carrier. If the issue remains unresolved, please reach out to us at the contact information below for assistance.

Contact Information

For any questions about your order or our shipping policy, please contact us: