FAQs

Here is a comprehensive FAQ section covering your product details, shipping information, and policy guidelines.

Product Details

  1. What does the Smith & Company product do?

Our product is a premium formulation designed to prevent wood rot and promote the restoration of existing wood structures. It helps fortify and preserve the life of wood, making it ideal for maintenance and repair projects.

  1. What material is the product used on?

Our product is specifically formulated for use with wood.

  1. Do you offer a free trial or free sample?

No, we do not currently offer a free trial or free sample of our wood treatment products.

  1. How do I choose the right product size?

Our products are available in Pints, Quarts, and Gallons. Based on our customer history, 100% of the people who order from us know the specific quantity they require for their project in advance. Please select the size that corresponds to your project's needs.

  1. What if the product I want is out of stock?

Smith & Company manages inventory carefully, and we are proud to say that we are never out of stock of our core product line. You can place your order with confidence.

Ordering, Payment & Discounts

  1. How can I use a gift card, store credit, or coupon code?

You can redeem any valid gift cards, store credits, or coupon codes directly through our website during the checkout process. There will be a designated field to enter your code before finalizing your purchase.

  1. What payment methods do you accept?

We accept all major payment methods for your convenience, including:

  • Credit/Debit Cards

  • UPI (Unified Payments Interface)

  • Digital Wallets (e.g., PayPal, Apple Pay, Google Pay)

  • Cash on Delivery (COD), where applicable

Shipping Information

  1. What countries do you ship to?

Smith & Company currently ships to the United States of America (USA) only. We do not offer international shipping at this time.

  1. What are the shipping costs?

We offer Free Standard Shipping on all orders within the USA. Smith & Company covers the shipping cost for you.

  1. How long will it take to receive my order?

Processing Time: Orders are processed within 1–2 business days.

Delivery Time: Once shipped, delivery typically takes 3–5 business days.

  1. How do I track my order?

You will receive a Shipment Confirmation email once your order ships. This email will contain your tracking number, which will become active within 24 hours.

  1. Can I change my delivery address after the order has shipped?

If you need to change the delivery address after shipment, you must notify us immediately by phone at 415-341-5341. We will attempt to intercept the shipment, but it is not guaranteed.

Returns & Exchange Policy

  1. What is your return policy?

All sales are final. We maintain a strict No Returns policy and do not accept returns for buyer's remorse or change of mind.

  1. Do you offer refunds?

No, all sales are final, and we do not offer refunds. Refunds are only considered if an approved exchange cannot be fulfilled with a replacement item.

  1. Do you offer exchanges?

Yes, we offer exchanges exclusively for products that are defective or damaged upon arrival or during transit.

  1. What is the process if my item is damaged?

Contact us within 30 days of receiving your product via email (cecily@smithsoriginal.com) or phone (415-341-5341).

  1. Provide photographic evidence of the damage.

We will approve the exchange and arrange for the damaged product to be returned and a replacement sent to you, free of charge.